Return and Satisfaction Policy
SPECIAL NOTICE ON RETURNS: Due to the recent Coronavirus outbreak (COVID-19), there is a national shortage on many of our regularly stocked items. As a result, we have temporarily changed our return policy on select items impacted by the shortage.
Effective immediately, all sales are final on the following items: Air Scrubbers, Air Filters, Anti-Microbial Sanitizers, Coveralls / Tyvek Suits, Disinfectants, Dispensers, Electrostatic Sprayers, Fogging Equipment and Fogging Products, Gloves, Hand Sanitizers, Meters and Samplers, Personal Protective Equipment, Respirators and Accessories, Sanitzers, Wipes, and Soaps, Sprayers and Sprayer Accessories, Towels, Rags, Cloths, Wipes, Trigger Sprayers, Spray Bottles and Containers.
For more information, contact a Restoration Depot representative at 416.822.6951
30-DAY, MONEY-BACK SATISFACTION GUARANTEE
If you’re dissatisfied for ANY reason, simply return the product within 30 days of your purchase in like-new condition with all the original packing materials, accessories, and manuals to receive a complete refund.
There’s no hassle. No “third degree.” No worrying about getting a credit.
PEACE OF MIND ISN’T ON THE INVOICE, BUT IT COMES WITH EVERYTHING WE SELL!
NOTE: Special order items do not qualify for our Satisfaction Guarantee since we are not recommending the product for you. We recommend that new equipment be tested for a few minutes in a controlled environment before normal use.
DISCLAIMER: The 30-Day, Money-Back Satisfaction Guarantee does not apply to any leased or financed items.
In the event that you are dissatisfied with anything you purchase from us, excluding special orders and Epoxy, simply return the item for a full credit, replacement, or refund within 30 days of receipt.
When returning equipment, items must be in new condition and returned in their original packaging. We reserve the right to deny warranty claims on equipment not returned in original condition and/or original packaging.
Items returned after 30 days are subject to a 20% restocking fee. We reserve the right to refuse credit on worn or used items in violation of the spirit of this policy. We reserve the right not to accept equipment not returned in original condition.
RESTORATION ITEM RETURN POLICY:
To receive full credit on restoration items, such as air movers, dehumidifiers, air scrubbers, respirators, etc., items must be returned within 30 days of receipt in their original, unopened packaging. If boxes are open or missing manuals, the only type of credit given is an in-store credit that can be used toward future purchases at Restoration Depot. Customers are responsible for all freight fees to return these items back to Restoration Depot
During major restoration events, such as hurricanes, floods, or forest fires, all sales of restoration equipment are final. This includes dehumidifiers, air movers, air scrubbers, meters, and flood extractors.
SPECIAL ORDER RETURN POLICY:
All special order items—those that are not normally stocked by Restoration Depot a 20% restocking fee if returned as new within 14 days of receipt. Unfortunately, we cannot accept special order items back after 14 days regardless of their condition.
To ensure product consistency and quality, Restoration Depot cannot accept returns of epoxy products.
Even if the container has never been opened, changes in temperature, product exposure, and improper handling can compromise product effectiveness. For this reason and to ensure our customers receive only the best quality products, Restoration Depot cannot accept any returns of epoxy products.
PLEASE CALL US FOR SPECIFIC RETURN INSTRUCTIONS. 416.822.6951